Education vs. Experience?
It is important to consider education as a factor in a hiring decision. This has often been debated among employers. While some employers consider experience to be more valuable than education, other employers view an educated candidate as a disciplined and more driven individual.
Even if experience outweighs a college degree, it?s important [...]

Obviously, one of the very most important steps in hiring a customer service representative is the interview. Although it is normal for the candidate of any interview to feel a bit nervous, a potential customer service rep should not appear nervous or shaken. They should be dressed nicely, and this is particularly important if they [...]

If your company finds that you have a quality customer service representative, you should make every effort to keep them. An appreciated employee is a happy employee, even if the job seems demanding. This doesn?t mean you have to pay them an ungodly amount of money to retain them, but there are lots of smaller [...]